Become a
Legacy Contributor 🔱
"Rank has its privileges."
Lay the foundation for a new kind of Customer Experience community — one built by operators, not influencers.
The rewards compound long after you step away.
Founding slots are capped at 25 members.
No cost. Just sweat equity.
Lifetime Playbook Access
Get unlimited access to every playbook: past, present, and future. Legacy Contributors skip any future paywalls forever.
Passive Networking
Your name and brand (optional) appear on every asset you contribute. Customers, operators, and recruiters find you, not the other way around.
Early Content Previews
Get unreleased frameworks from top-tier operators. Steal what works, skip what doesn’t. You'll have access before anyone else.
War Room Membership
An exclusive inner circle for top contributors. Get hands-on opportunities to co-create future courses, events, and training material with revenue share on paid initiatives.
Thought Leadership
Influence the direction of the playbook library, build CX culture, and showcase public proof of your expertise. Founding Contributors aren’t just listed - they leave a mark.
Repeat Spotlights
Systems evolve, so do operators. Legacy Contributors get featured again and again — every new win, lesson, or update builds your footprint and deepens your reputation.
Keep Your Customers
Interviews. Analysis. Playbooks.
Customer Experience by operators, for operators.
This is a prototype episode.
This isn’t a real interview — yet.
It’s a demo of the shows format.
Churn report will feature real frameworks from real operators.
If you’ve built systems that drive onboarding, retention, expansion, or more, I want to hear from you.
Why Customer Experience Playbooks?
Sales and marketing get the budget and the glory while Customer Experience eats the fallout.
Customer Experience and Customer Success know every friction point.
They make workarounds, repair damaged vendor relationships, and calm churn-threatened accounts that never should’ve been at risk.
Support gets treated like a cost center instead of a growth lever.
But it doesn't have to be this way...
We hold the keys to product led growth, and do it on a fraction of the budget - while companies burn piles of cash on acquisition flywheels.
The Churn Report curates playbooks made by real operators
straight from the war room.
No posturing. No feel-good fluff.
Just tried, tested, and proven playbooks.
⬇️ Coming Soon ⬇️